Superusers & Xpert Suite

As a superuser, you are responsible for user management for your organisation within the customer portal.

This is how you start:

Log in as superuser using the link you received by e-mail. As superuser, you cannot yet see any files yourself. Only users can do that.
Therefore, create yourself as a user. View the guide Add users.
Give yourself authorisation for the whole organisation View the guide Granting authorisations.
Log in as a user and the files you have access to will become visible.
With steps 2 and 3, you can also give managers and HR staff access to files.

Any questions? Consult a colleague or check the manuals and FAQ.

Frequently asked questions

What is a super-user?

A super-user is a user within the customer portal who is responsible for user management of the organisation.
Tasks:
• create, modify and delete users
• assign authorisations to users so that certain files can be viewed and others cannot
• create accounts for HR employees and supervisors.

Check out the guidelines to see how to assign these roles.

How do I get an account for the customer portal?

One or more superusers may be designated within each organisation.

These superusers are responsible for:
• Creating accounts for HR employees and managers. Once created, the user will receive an e-mail to activate the account and create a password.
• Creating, modifying and deleting users.
• Assigning authorisations to users

How do I log in?

When an account has been created for you, you will first receive an e-mail with a link to activate your account and create a password. There are several steps to follow. Click on the link in the received e-mail to create a password. The user name is also shown on this screen. Register your mobile phone number, then click on ‘confirm SMS send’. Note: Enter the number without the dash. Note: You can also choose to use an authentication app instead of an SMS via your mobile number.

Once you have done this, you can log in with your username and password at login.xpertsuite.nl. Since Xpert Suite works with personal data, it always asks for one more step to identify yourself by a code via SMS or authentication app.

I can't log in. What can I do?

If you have forgotten your password, click on ‘forgot password’. You will then receive a link o enter a new password by e-mail.
If you have forgotten your username or are unable to log in, please mail to klantsupport.xpertsuite@arbounie.nl

I am a super-user. How do I add users?

Under ‘manuals’ on this page, you will find how to add, edit and delete users.

Is this new system reliable?

Xpert Suite meets all the security requirements and standards we set for software packages.

When will files be transferred to Xpert Suite and how will I notice this?

We will transition our customers to Xpert Suite in phases. We will inform all customers in a timely manner on which date they will transition and exactly what that means.

What does this mean for my employees who already have files?

Just before your organisation is transferred to Expert Suite, we will also inform your employees who are also currently using our client portal. They will receive an e-mail on the day of the transition with which they can activate their new account for the portal. This link is valid for 7 days.